FAQ

Which geographic areas do you cover?
We proudly serve McNeil, El Dorado, Stephens and surrounding areas in Arkansas.
What are your hours of operation?
We offer 24/7 emergency towing and roadside assistance. Our diesel mechanic shop hours may vary, so please call ahead for non-emergency repairs or maintenance appointments.
Are you licensed and insured?
Yes, we are fully licensed, bonded, and insured for all towing and mechanic services to ensure professional and secure service.

What types of vehicles do you consider "Light-Duty"?
Light-Duty typically includes standard passenger vehicles like cars, small trucks (pickup trucks), vans, SUVs, and motorcycles.
What qualifies as "Medium-Duty" towing?
Medium-Duty vehicles often include delivery trucks, RVs (motorhomes), box trucks, larger utility vans, and some construction equipment that exceeds the weight and size of light-duty vehicles.
What is "Heavy-Duty" towing used for?
Heavy-Duty towing is reserved for the largest vehicles, such as semi-trucks (tractors and trailers), dump trucks, buses, fire trucks, and other large commercial vehicles. This requires specialized equipment like rotators and heavy-duty wreckers.
Do you offer roadside assistance in addition to towing?
Yes. For light, medium and heavy-duty vehicles, we offer standard roadside services like tire changes, fuel deliveries, diagnostics, and small mechanical repairs roadside.
Can you handle accident recovery?
Yes. We provide comprehensive accident recovery services for all vehicle classes, including complex winch-outs and vehicle uprighting for heavy-duty incidents.

What is a "Lowboy Service"?
A Lowboy Service refers to the transport of large, heavy, or oversized equipment using a lowboy trailer (a semi-trailer with two drops in deck height). This specialized transport is ideal for moving construction equipment, industrial machinery, and other large, non-drivable items.
What kind of equipment can you transport with Lowboy Services?
We can transport various items, including excavators, bulldozers, loaders, agricultural equipment, shipping containers, and large generators.
Do I need to arrange permits for oversized loads?
We handle the necessary logistics, including securing state and local permits required for transporting oversized and overweight loads within and between McNeil, El Dorado, Stephens and surrounding areas.

Where are your Diesel Mechanic Services offered?
Our primary mechanic shop is located to best serve vehicles in McNeil, El Dorado, Stephens and surrounding areas. We also offer mobile road service for minor repairs or getting a disabled vehicle moving on the road.
What types of diesel engines do you work on?
We service the diesel engines found in semi-trucks, medium-duty trucks, buses, RVs, and heavy-duty fleet vehicles.
What services do your diesel mechanics provide?
Our services include, but aren't limited to:

Preventative Maintenance (PM) and DOT inspections.
Engine diagnostics and repair.
Brake system and transmission repair.
Electrical system troubleshooting.
Mobile/Roadside Diesel Repair for minor breakdowns.
Do you offer fleet maintenance programs?
Yes, we offer tailored fleet maintenance contracts to help businesses in the region keep their commercial vehicles reliably on the road.

How do you determine the cost of a tow?
Towing costs depend on several factors: the type/weight of the vehicle, the distance of the tow, the time of day (after-hours/emergency), and the complexity of the service (e.g., winching, specialized recovery).
Do you accept insurance?
We work with many major roadside assistance programs and commercial insurance providers. We recommend calling your provider first, or we can assist you in contacting them.
What forms of payment do you accept?
We typically accept major credit cards, debit cards, and cash. Commercial accounts and fleet customers may also use pre-approved billing arrangements.

We accept ComData and EFS checks for heavy duty towing.

FAQ for Towing and Diesel Mechanic Services